Banner image for RiO


RiO is the Trust's chosen core patient record system. It is the foundation upon which a lot of the digital advances being planned by the trust will be based. A key early stage has been the go live in Specialist services this month including the Hope Unit in Liverpool.

Christian Ormsby Deputy Ward Manager at the Hope Unit said “It has been a very busy time. We have moved into a new building, and combined substance misuse and alcohol services into one unit, and now the new RiO system.  Its early days yet but first impressions are very good.  There are good facilities to enter text, and good care planning support particularly for physical health needs.  We have a fast paced service and the system needs to be able to respond quickly.  It is more user friendly than EPEX and it’s a lot quicker to input – fewer clicks to get where you want.”  

Christian praised the support they’ve had, saying “We have had a lot of hand-holding in the first two weeks, and prior to going live we had quite a few sessions to find out our requirements.  A lot of these have been delivered in the system.  A significant part of the service is the overlap with the physical health and comorbidities, and the system copes well with that.”  There a few desired developments identified.  They look forward to getting access to viewing the GP summary which would be a big plus. Dr Yassir Abbasi, Consultant Psychiatrist said, that he’d like to make the reporting to the national Drug Treatment Service more automated.  He added that “it is promising that we are moving towards RiO as this will be the stepping stone towards evolving to more robust digital case note keeping and have improved outcomes for patients.”