Frequently Asked Questions (FAQs)

Frequently Asked Questions about our Person Held Record project.

What is Person Held Record?  

Person Held Record is an internet based app which gives service users and patients the ability to see their healthcare records from Mersey Care NHS Foundation Trust and their own GP.

How can I find out more information about the PHR app?  

Please click this Link to see more information about the PHR app.  

How can I see the PHR app?

Provided you have access to a smart phone, laptop, desk top computer, i-pad or tablet with Wi-Fi, you will be able to see and use the PHR app.   

How will my information/data be used?

Your information/data will not be used for any other reason than allowing you to be able to access it through the app. Please note that clinicians as part of your healthcare, can access your information at the moment and this will continue. Please note that your information will be managed in accordance with Mersey Cares strict privacy guidelines – more information can be found Here .  

Who else can see my information?

As part of your clinical care, your clinicians already have access to your healthcare information. Through the app, you will be enabled (via consent from you) to give access to your healthcare information to for example: family, carers or friends.   

What will the PHR do for me?

The PHR app will allow you to be better informed about your own healthcare information and empower you to continue to contribute towards your care plan in the future.

What will the PHR do for my clinician?

Your clinician will be able to look at the information stored on the PHR App, which will assist your discussions with them as part of your appointment(s).


What information will be stored on the PHR app?

You can use the PHR app to store information on your:

The information/data will be stored securely on your app.    

What other information can I see on the app?

At the moment, you will only be able to see your specific healthcare information. In the future it is hoped that other useful information will be available such as appointments, medications and symptom specific information. 

Where are we now?

The first pilot is being run from Monday 21 January – Friday 29 March 2019, with further pilots being completed during 2019.

Why is Mersey Care running these pilots?

The PHR app has been co-designed with service users/patients, carers and clinicians. We at Mersey Care want to continue this for future iterations of the app, which is why we are running further pilots during 2019.     

How can I take part in a future pilot?

At this time we have enough people to take part in this first pilot, but please contact if you would like to be considered for future pilots.